Chapter 05
Ongoing: AI systems drift. This is the part that keeps them honest.
Prices, technician skills, service areas, capacity and what counts as an emergency change with the season. That is what the weekly checks are for.
Illustrative
A composite company, not a client. We model the inputs and the queue examples, then derive every total from the assumptions shown. A real audit measures each workflow in your operation.
- Profile
- Multi-van repair and maintenance operator
- Revenue
- €4.5M
- People
- 32
- Vans
- 14
What the build changes
What the build changes
Before
After
Median first acknowledgement
Before: 4-hour median
After: routine digital requests acknowledged inside 2 minutes
Enquiries with no response
Before: 1 in 5 gets no reply
After: no-response exceptions surfaced
Following up a quote that went quiet
Before: nobody had time
After: approved follow-up schedule
Out-of-hours handling
Before: defaults to the owner
After: routine requests captured; emergencies escalated
What we keep doing
Better models, on your say-so
We test candidate models against approved cases. We show you the model, version, region and error changes. We switch only after a named person approves, and there is a rollback path.
When the work changes
Prices, technician skills, service areas, on-call rules, capacity and emergency definitions change. We version the rules and test booking, escalation and invoice exceptions.
The next process
Once the first workflow holds, we agree and price the next process in the audited roadmap before work starts.
- Monthly
- A summary of weekly checks: acknowledgement by channel, triage and booking corrections, double-booking and reschedule rates, emergency escalations, draft-invoice exceptions and opt-outs.
- Quarterly
- Sit down with the numbers, decide what is worth building next, and price it before anything starts.
Your own version of this
Two weeks, and the arithmetic is about your company.
The audit is where these composite numbers become yours: your processes, your hours, your build order. The first call is free. If it finds nothing worth building, you don't pay.