Chapter 05
Ongoing: AI systems drift. This is the part that keeps them honest.
Supplier costs, customer price agreements and availability change. Leave a quoting system unattended and it goes wrong without telling you.
Illustrative
An example firm built from firms like yours, for demonstration only. Not a client. We model the inputs and the queue examples, then derive every total from the assumptions shown. A real audit measures each workflow in your operation.
- Profile
- Wholesale distributor
- Revenue
- €14M
- People
- 45
- Depots
- 3
What the build changes
What the build changes
Before
After
Human preparation per routine quote
Before: 35 min per quote
After: about 11 min for a routine quote
Human quote-preparation time
Before: 23 hours a week
After: about 7 hours a week
Chased by hand
Before: every one
After: the exceptions
Quoting after hours
Before: most weeks
After: exceptions only
What we keep doing
Better models, on your say-so
We test candidate models against approved cases. We show you the model, version, region and error changes. We switch only after a named person approves, and there is a rollback path.
When the work changes
Supplier costs, customer agreements, freight, stock rules and approval limits change. We version the sources and keep the quote workflow matched to the current rules.
The next process
Once the first workflow holds, we agree and price the next process in the audited roadmap before work starts.
- Monthly
- A summary of weekly checks: price-source freshness, exception rates, failed write-backs and quote corrections. One page, with the decisions that need an owner.
- Quarterly
- Sit down with the numbers, decide what is worth building next, and price it before anything starts.
Your own version of this
Two weeks, and the arithmetic is about your company.
The audit is where these example numbers become yours: your processes, your hours, your written plan. The first call is free. If we find nothing to improve, you pay nothing.